TERMS & CONDITIONS

1. Our Profile

On the ALS website, our customers can find out what information they need about the company, flights, aircrafts and how to book a flight, by completing online a form easily and quickly. Customers can also contact the ALS support office and ask for a specific quotation depending on where they want to go, how and when. Experienced ALS partners will advise you and help you find the right means of transport at the best price possible.

All transactions and contacts with the ALS, from the quotation to the booking and payment of the flight, can be made online.

The necessary documents are completed and signed electronically, confirmation is received immediately as well as boarding passes or any other necessary documents can be printed electronically.

Prices include all types of tax, VAT or airport charges, handling fees, full insurance coverage in accordance with European Union Regulations as well as flight costs.

Cost of flights can be also provided by phone but will be confirmed immediately in writing, by e-mail or fax.

2. General Procedures

Customers are also expected to confirm their acceptance in writing, completing and signing the online form and make their payment by bank transfer or credit card. Flights cannot be booked or changed unless full payment has been received.

• • Helicopter flights can be booked forty-five (45) minutes before the required departure

  • Airplane flights can be booked up to two (2) hours before departure

For better service in high season, a reservation must be made one or two days earlier.

Pets are allowed on every flight if they are transported in a special cage.

ALS guarantees the security of all electronic communications, transactions and personal data of its customers, credit card numbers are considered to be completely confidential and treated discreetly by ALS staff.

3. Identification and Security Control of Passengers

All passengers are subject to identity and security check before boarding the aircraft. The check may be carried out either by the airport staff or by the air carrier’s staff. In special cases, such as helicopters departing from private heliports, the identity and security check may be performed by the flight crew.

The competent staff reserves the right to scan passengers or their luggage using a metal detector.

The flight crew has the right to deny boarding to any passenger refusing to present the appropriate identification and travel documents or to accept the security checks.

Please note that all relevant restrictions on what may be transferred on board the aircraft also apply to flights made through the ALS.

Banned or restricted items include weapons, knives, scissors, and liquids in large quantities (par.10).

In case of doubt, customers can consult the ALS support office and know exactly what they are allowed to carry in either their luggage or themselves.

4. Flight Prices and Reservations

Prices as well as reservations are for specific aircraft, specific flights and specific routes on specific dates and times.

Customers should clarify whether they are interested in closing a return trip and if they are ready to accept the cost of aircraft waiting and / or hotel accommodation for the crew if necessary.

• •  In case of less delay of the aircraft at the airport than originally estimated, no     refunds will be made.

• Other changes to a flight, such as boarding delay or change of destination         during the flight, are subject to additional charges.

• Payment of additional charges is expected to take place before the flight continues.

• In the event of non-appearance of passengers for a scheduled flight, no refunds will be made.

In such cases a new reservation will be needed.

5. Cancellation Policy

• Full refunds are only expected if cancellations occur at least 48 hours before the scheduled departure time, depending on the case, some charges may apply.

• In the event of cancellation of the flight by the customer in less than 48 hours from the scheduled flight up to 24 hours before the departure time, 30% of the agreed amount will be charged

• Cancellation in less than 24 hours from the customer's side prior to the scheduled departure time will be charged for 80% of the agreed amount

• In the event that the customer does not appear at the place of departure, no refund will be made and the customer will be charged 100% of the agreed amount

• If the carrier cancels the flight, a full refund can be expected without charge.

The rules of the European Union apply to the cancellation of flights.

In unforeseen cases, flight cancellations, such as weather or aircraft technical problems, a full refund will be made unless the customer wishes to reschedule the flight.

6. Extra Charges

Customers keep the right ask the ALS Service Desk by telephone or email about all possible additional charges such as aircraft waiting, overnight stays, additional flight crew, VIP services, and special meal requirements.

• • 100 € / hour of waiting

  • 150 € / second commander on the aircraft

  • 400 € / overnight of the aircraft

7. Dimensions Limitations and Luggage Weight

Depending on the type and size of the aircraft, there may be specific limitations on the weight and dimensions of the luggage. These restrictions apply mainly to helicopter flights.

Customers are obliged to give the ALS their full details (names, weight per passenger), weight, number and dimensions of their luggage before each flight and then strictly adhere to the guidelines that have been communicated to them.

Customers are required to inform t.he ALS about any change that may occur for the above

If the weight and size of the baggage requires a larger aircraft due to the restrictions, the carrier reserves the right to incur additional charges for the flight. Also, the air carrier reserves the right to refuse a flight if the luggage is overweight and / or oversized and can not fit in the luggage compartment of the aircraft at risk of flight safety.

In the event that an air carrier needs to deploy a larger aircraft for the flight due to exceed of bagage weight limitations, the flight is subject to an additional charges.

8. Aircraft Changes

Carriers reserve the right to change the aircraft.

In unexpected cases, the air carrier keeps the right to change the booked aircraft. If an air carrier wishes or has to make a scheduled flight with an aircraft larger than originally booked, there is no additional charge for the customer or a refund. ALS ensures, however, that the customer will be notified in advance for such change.

If an air carrier is required to fly on an aircraft that is smaller than the originally booked, the customer is entitled to a refund reflecting the price difference between the two aircrafts. Such degradation will occur once the customer has approved it. ALS ensures that the customer is notified accordingly and ensures that if the downgrade is not accepted by him or her, a full refund will be collected and no additional charges will apply.

9. Aircraft and Customers Delays

Customers are expected to be at the designated departure point at least 20 minutes before estimated departure time. In the event of a passenger delay affecting the aircraft flight schedule, ALS and/or the carrier will make every effort to ensure a new departure time and eventually to complete the flight. If the flight can not be made on the same day, alternative dates will be offered. 

If the customer cannot accept alternate timetables and/or dates, the flight is expected to be canceled at the customer's request and a cancellation fee of 80% is applied. 

Alternative schedules and/or dates may be accepted and additional charges may apply.

In the event of a flight delay for technical or other reasons, ALS shall ensure that an alternative, such as upgrading or downgrading of the aircraft, acceptable to the customer and subject to the conditions described in the above paragraph, is provided to the customer.

The customer has the right to refuse the alternatives and receive a full refund. If the customer accepts the alternatives, a refund should not be expected except for reimbursement of the price difference provided in case of aircraft degradation (par.9).

 However, ALS ensures that in all cases of flight delays for which the carrier is responsible, the customer will receive adequate compensation for upgraded services and catering.

If a flight departs and the customer wishes either to cancel the flight or to return back, no refund will be made.

10. Prohibited Objects in Flight

Take seriously the ban on the transfer of the following materials, which may endanger your health and safety of flights. Check the following link before your flight: